DELIVERY POLICY

You like to drink great wine and we want you to receive your wine as quickly as possible. If you have any questions or feedback regarding your experience please contact us at ally@winerevolution.com.au or 0407 586 281

DELIVERY CHARGES
We deliver to free of charge on orders over $100 to Melbourne Metro. All other areas are a flat rate of $15. (with exception to Northern Territory and Tasmania where standard rates apply).

OUR DELIVERY CARRIERS
We deliver through Transdirect partners (Couriers Please, Fastway Couriers) and Courier Lab. Unfortunately at this stage, our courier partners do not deliver to parcel lockers.

ESTIMATED DELIVERY TIMES
We ship orders as soon as possible!
Melbourne Metro, Albury, Ballarat, Bendigo, Geelong: 1-2 working days
Other Victoria: 1-4 working days
Adelaide, Canberra, Sydney, Newcastle: 1-2 working days
Other City and Regional Areas: 2-10 working days

UNDELIVERABLE WINES
If a carton of wine is deemed undeliverable by couriers, they will advise Wine Revolution, and we will contact you to arrange re-delivery.

CHANGE OR CANCEL YOUR ORDER
If you need to pause or cancel your subscription, you can do so by changing your subscription in your account. Look for the upgrade or downgrade button next to your subscription. If you have any issues just call 0407 586 281 and we’ll help you out. You can also email ally@winerevolution.com.au, but given the need for speedy action, a call may be best.

DRINK HAPPY POLICY

We guarantee a 100% drink happy wine policy, our curated packs are only what we would like to drink. However, we also understand that returns may happen due to bottle breakages, wines that aren’t quite right, and wines you simply did not enjoy. We are committed to ensuring that you are 100% happy with our service from ordering to taking your first sip.

If you have to return a wine please do the following:

  • Breakages – take a photo and email it to us and we will immediately replace it.
  • Faulty wines – email us and tell what’s the fault (so we can inform the producer)
  • Not to your satisfaction wines – email us and tell us why (to help us refine our wine selection)

In all cases we are committed to ensuring you enjoy our wine, so we will be in contact to arrange a wine credit or replacement.
For any other feedback please do not hesitate to contact us on 0407 586 281.